Privacy Policy:

Effective Date: 01/01/2022

Last Updated: 01/01/2025

1. Introduction

Parkway Physio & Rehab (“we,” “our,” or “the Clinic”) respects your privacy and is committed to protecting your personal and health information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, including health-related data, in compliance with the Personal Health Information Protection Act (PHIPA) of Ontario and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

By using our website, booking appointments, or communicating with us by phone, email, text, or in person, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, date of birth, address, phone number, and email.
• Health Information: Medical history, treatment notes, referral information, and health card details as required for care delivery.
• Payment Information: Billing details, insurance information, or credit card information (processed securely).
• Technical Information: Website cookies, IP address, and usage analytics to improve site performance

3. How We Use Your Information

Your information is used for the following purposes:

• To provide physiotherapy and related health services.
• To communicate appointment reminders, treatment updates, and clinic notifications.
• To process payments and insurance claims.
• To comply with legal, regulatory, and professional obligations.
• To send text or email messages you have consented to receive (appointment reminders, follow-ups, etc.).

We will never sell, rent, or trade your information to third parties for marketing purposes.

4. SMS and Electronic Communication Consent

By providing your mobile number or email, you consent to receive electronic messages from Parkway Physio and Rehab regarding:

• Appointment confirmations and reminders
• Clinic updates, schedules, and service notifications
• Optional promotions or health tips (if opted-in)

You can opt out at any time by replying “STOP” to text messages or contacting us at

info@parkwayphysiorehab.ca

Our messaging complies with Canada’s Anti-Spam Legislation (CASL) and is only used

for professional and patient-related communication.

5. Disclosure of Information

We may share your personal or health information only when:

• Required by law or regulatory authorities (e.g., College of Physiotherapists of
• Ontario).
• Required for continuity of care (e.g., referral to another healthcare provider).
• Authorized by you through written consent.

All third-party service providers (such as electronic medical record systems or billing

processors) are contractually bound to protect your data confidentiality.

6. Data Storage and Security

We store all personal and health information securely using password-protected, encrypted systems that comply with PHIPA and PIPEDA standards.

Access is restricted to authorized clinic personnel only.

If you communicate electronically (email, text, or web form), please note that while we take reasonable steps to protect your data, no method of transmission over the internet is entirely secure.

7. Your Rights

You have the right to:

• Access your health records.
• Request correction of inaccurate information.
• Withdraw consent for communication or data collection (subject to legal limits).
• Ask questions or file a complaint about our privacy practices.

To exercise these rights, contact our Privacy Officer at:

Akshay Sonawane

Email: info@parkwayphysiorehab.ca

Phone: (905) 239-0101

8. Website and Cookies

Our website may use cookies or analytics tools to improve functionality and performance.

You may disable cookies in your browser settings at any time.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in regulations or

clinic practices. Any updates will be posted on this page with a revised “Last Updated”

date.

10. Contact Us

If you have any questions or concerns regarding our privacy practices, please contact:

Parkway Physio & Rehab

1899 Brock Rd Unit 24,

Pickering, ON L1V 4H7

(905) 239-0101

info@parkwayphysiorehab.ca